Back in 2003 ARW started in business by buying worn out houses and renovating them. We would choose high return rental houses, refurbish them to a high standard, refinance the property and then repeat with the next property. We started ARW Property Solutions to manage our portfolio, as we were disappointed with the service we had received by many of the other high street letting agencies.
We are able to offer landlords a range of services based on years of experience. We work closely with landlords to develop their portfolios by helping them buy new properties, or by improving their rental returns by renovating their existing properties.
We also investors the chance to join with us to provide development finance. This particularly suits investors who don't want to own property and who are looking for a project with lower involvement
We have a prominent high street office - our HQ is on the vibrant Smithdown Road, Wavertree. We offer sales, lettings, property management, renovation and investor services.
We are specialists in both the student and residential housing market.
We are accredited by CLASS, the Citywide Landlord Accreditation Safety Scheme of Liverpool and are members of the TPO (Property Ombudsman) and the NLA (National Landlords Association). We also believe in the importance of professional development to ensure we stay up to date with legislation and industry changes. We are the most down to earth people you are likely to come across and enjoy working with similar, professional people.
Professionalism. Respect. Integrity. Honesty We aim to offer our landlords, investors, tenants and contractors a service that surpasses their expectation. We strive to make all of our relationships a win win situation, regardless if you are an investor with 20 houses or a tenant with us for just 6 months we treat everyone with respect, honesty and integrity.
Andrew has been buying and renovating property in Liverpool since 2003. Graduating in 2001 with a First Class Honours Degree in Automotive Engineering Design at Coventry University, Andrew then spent 9 years in the corporate financial and insurance industry, and as a side line built up a varied property portfolio ranging from Liverpool student accommodation to professional lets. Andrew brings a broad range of experience to the business and looks after the operational and financial running of the business.
Originally a surveyor working in Liverpool and London, Drew now heads up the maintenance and development side of the business. Drew owns student and commercial property in the City Centre, Kensington and Wavertree areas, and is an experienced landlord in the student sector. With Scottish, Welsh, and English heritage, Drew is everything except Scouse, but having lived in Liverpool for 30 years he has a wealth of contacts and experience. Quality of work and attention to detail are Drew's forte.
Chrissy joined us in May 2019, and Zak and Nisha in 2023, with a wealth of experience between them they let our properties and look after our tenants and landlords. They are also actively involved in dealing with contractors, as well as our marketing needs.
Tricia looks after the office accounts, administration and invoice systems. Tricia is very experienced in the service industry and also owns investment properties herself, so fully understand the needs of our landlords and tenants.
With many years of experience between them, our maintenance team can fix, repair or renovate your property. For property emergencies we can despatch our team at short notice. Be it changing a smoke alarm battery, hanging a door, or fitting a kitchen, there is nothing we can't fix! We also have a reliable trades team who we contract out works to. They are loyal, hardworking, trustworthy and honest, and have worked with us for years - so your property is in safe hands.
We use CMP for our Client Money Protection Insurance to ensure all our monies are protected. For a copy of our certificate, please click here...
Let Only: We charge £650 Lettings Fee for a whole property (assuming it is 1 tenancy), or £400 per bedroom (if it is a shared house)
Fully Managed: We charge 10% + VAT for full management, with a Lettings Fee of either £400 (assuming it is 1 tenancy), or £150 per bedroom (if it is a shared house).
Our Fees include marketing, viewings, referencing, credit checks, right to rent checks, tenancy setup and handling deposit which we pay into The Deposit Protection Scheme.
We are committed to providing a professional service to all our clients and customers.
When something goes wrong, we need you to tell us about it.
This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
admin@tpos.co.uk
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
